Configuration Items
You can create, identify, configure, and manage your CIs and their parameters using the records in the Configuration items (sys_cmdb_ci) table. These records contain detailed information such as the CI type, set of attributes with their values, and lists with the related records.
Create a configuration item
Role required: cmdb_manager.
To add a new configuration item, complete the steps below:
- Navigate to CMDB → Configuration Items.
- Click New and fill in the fields.
- Click Save or Save and exit to apply the changes.
After the CI record is created, its display name consists of the CI number and the name of the related model (if specified).
Configuration Item form fields
| Field | Mandatory | Description |
|---|---|---|
| Class | Y | Specify the class of the CI. When the class is specified, the Specification section with class attributes appears below the fields. |
| Model | N | Select an active CI model. When the model is specified, the Model section with model attributes appears below the fields. If you do not need to extend your CMDB structure with classes and models, leave this field empty. |
| State | N | Specify the state of the CI. It defines the possibility to use the CI. Available options:
|
| Operational state | N | Determine the CI availability. Available options:
|
| Description | N | Add a detailed description of the CI. |
| Icon | N | This field appears after the form is saved if the model is specified. The icon is attached automatically from the model record. |
| Owner | N | Define the user who owns the CI. |
| Group | N | Define the group of users who own the CI. |
The Specification section contains editable CI attributes. Attributes are created at the level of the CMDB class.
The Model section contains non-editable CI attributes. Attribute values are set at the level of the CMDB model.
Change the CI class
Changing the class of a CI may lead to major disruption of the ITAM application functionality, such as working with the AMDB, nomenclatures, demands, purchases, and other.
If required, you can change the class of an existing configuration item. To do this, complete the following steps:
- Navigate to CMDB → Configuration Items.
- Find in the list and open the required CI.
- Click Change class at the top of the form.
- Fill in the fields in the window that appears and click Change.
After the class is changed:
- The values of the Class and Model (if it was modified) fields are updated.
- The information on the new attributes of the CI is displayed on the form. The previously used attributes are deleted.