Known Error State Model
The following diagram illustrates the state model of known errors.
The following table lists and describes the available state transitions for known errors.
| State | Description | Available transitions |
|---|---|---|
| Draft | This state is assigned to a known error after it is created, or when it is rejected by the service owner. | Waiting for approval |
| Waiting for approval | This state is assigned to a known error when a user submits it for approval to the service owner. |
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| Outstanding | The known error automatically transitions into this state when approved by the service owner. |
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| Fixed | The known error automatically transitions into this state from the Outstanding state when the related problem is closed with either of the following closure codes:
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| Retired | The known error automatically transitions into this state from the Outstanding or Fixed state when the related problem is closed with either of the following closure codes:
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