Release Notes

📄️ Version 1.10.1

New features

📄️ Version 1.11.0

Improvements

🗃️ Version 1.12.0

2 items

🗃️ Version 1.13.0

1 item

📄️ Version 1.14.0

In this version we have added an option to use email as a monitoring system source, improved the service request classification logic, updated the logic for linking parent and child incidents, and made improvements and fixes to the change request logic.

📄️ Version 1.15.0

In this version we have added the new Quick responses widget to the ITSM entity forms, restricted the length of the Subject field on the portal forms of user queries and incidents, improved the procedure of change request template authorization, and extended the parent-child incident relation logic to apply to the incidents created from user queries.