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Version: 1.20.1

Email Properties

Use the following properties to set up your email notifications: message content, links, titles, and other.

To get a list of available system properties, navigate to System PropertiesAll Properties.

itsm.notification.additional_comments.icon.href


Specify the URL to the image that is displayed in the Discussion block of the notification templates.

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.brend.main_button.color_code


Set the hex color code for the button in the notifications that opens the ticket.

Type: String

Default value: Not defined

Value example: #E31450

itsm.notification.contact.email


Specify the contact email of the service desk department displayed in the notification footer with the contact phone number and link to the contact page.

Type: String

Default value: Not defined

Value example: servicedesk@instance.example.com

itsm.notification.contact.page_href


Specify the URL of the contact page, where the user can contact the agent or leave feedback. Use this property together with itsm.notification.contact.page_title.

Type: String

Default value: Not defined

Value example: https://instance.example.com/contact

itsm.notification.contact.page_title


Specify the title of the contact page URL. Use this property together with itsm.notification.contact.page_href.

Type: String

Default value: Not defined

Value example: Our contact page

itsm.notification.contact.phone


Specify the contact phone of the service desk department. This phone number is displayed in the notifications and on the portal Task View page when the caller changes ticket urgency to Very high.

Type: String

Default value: Not defined

Value example: +1 555 2128506

itsm.notification.instance_href


Specify the URL to the instance referred to in the notifications.

Type: String

Default value: Not defined

Value example: https://instance.example.com

itsm.notification.logo_href


Specify the image URL for the logo displayed in the notifications.

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.servicedesk_href


Specify the email address of the service desk department. Use this property together with itsm.notification.servicedesk_title.

Type: String

Default value: Not defined

Value example: servicedesk@instance.example.com

itsm.notification.servicedesk_title


Specify the displayable title for the service desk email contact. Use this property together with itsm.notification.servicedesk_href.

Type: String

Default value: Not defined

Value example: Service Desk Email

itsm.notification.spacer24_href


Specify the image URL for the spacer block in the notifications on the left and right, and at the bottom of the content part.

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.spacer_href


Specify the image URL for the spacer block in the comments block of the notifications (for the notifications that use task comment mapping, like A comment is added notification).

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.userIcon_href


Specify the URL to the image that is displayed as an avatar of a user in the notifications with added comments when the user has no picture.

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B

itsm.notification.work_notes.icon.href


Specify the URL to the image that is displayed in the Work notes block of the notification templates.

Type: String

Default value: Not defined

Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B