ITSM Task Properties
Use these properties to define the configuration of incidents, service requests, incident tasks and request tasks.
To get a list of available system properties, navigate to System Properties → All Properties.
itsm_request.default.assignment_group
Specify the ID of the user group that is assigned to requests by default.
Type: Integer
Default value: Not defined
Value example: 157417553315969734
itsm.itsm_request.days_count_to_solution_accept
Specify the number of days after which a completed request is automatically closed if there is no caller feedback during that time. When the request state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.
Type: Integer
Default value: 5
Value example: 7
itsm.itsm_incident.days_count_to_solution_accept
Specify the number of days after which a completed incident is automatically closed if there is no caller feedback during that time. When an incident state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.
Type: Integer
Default value: 5
Value example: 7
itsm.change_stakeholders.group.id
Specify the ID of the stakeholders group, whose members receive notifications regarding the change request updates.
Type: Integer
Default value: Not defined
Value example: 157417569011449935
itsm.itsm_incident.schedule_id_to_solution_accept
The ID of the schedule used for calculation of the period until archiving of the incident.
Type: Integer
Default value: 157165229904988595 (24x7)
Value example: 157165229904988595
itsm.itsm_request.schedule_id_to_solution_accept
The ID of the schedule used for calculation of the period until archiving of the service request.
Type: Integer
Default value: 157165229904988595 (24x7)
Value example: 157165229904988595