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Version: 1.20.1

ITSM Task Properties

Use these properties to define the configuration of incidents, service requests, incident tasks and request tasks.

To get a list of available system properties, navigate to System PropertiesAll Properties.

itsm_request.default.assignment_group


Specify the ID of the user group that is assigned to requests by default.

Type: Integer

Default value: Not defined

Value example: 157417553315969734

itsm.itsm_request.days_count_to_solution_accept


Specify the number of days after which a completed request is automatically closed if there is no caller feedback during that time. When the request state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.

Type: Integer

Default value: 5

Value example: 7

itsm.itsm_incident.days_count_to_solution_accept


Specify the number of days after which a completed incident is automatically closed if there is no caller feedback during that time. When an incident state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0.

Type: Integer

Default value: 5

Value example: 7

itsm.change_stakeholders.group.id


Specify the ID of the stakeholders group, whose members receive notifications regarding the change request updates.

Type: Integer

Default value: Not defined

Value example: 157417569011449935

itsm.itsm_incident.schedule_id_to_solution_accept


The ID of the schedule used for calculation of the period until archiving of the incident.

Type: Integer

Default value: 157165229904988595 (24x7)

Value example: 157165229904988595

itsm.itsm_request.schedule_id_to_solution_accept


The ID of the schedule used for calculation of the period until archiving of the service request.

Type: Integer

Default value: 157165229904988595 (24x7)

Value example: 157165229904988595