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Version: 1.20.1

Service Catalog Request Form

Service Catalog portal page offers forms for submitting service requests.

A request form page consists of the following elements:

  1. a breadcrumbs widget that allows users to navigate within the portal page structure.
  2. a sidemenu widget that adds a side menu.
  3. a request form widget itself.

To configure breadcrumbs correctly, it is preferable to use the attribute values as in the example below (type these values in the Template field of the <breadcrumbs> widget form):

breadcrumbs
<div class="portal__breadcrumbs customized">
  <breadcrumbs>
</div>

After that, you can define the breadcrumbs view in the CSS field of this form:

breadcrumbs CSS
.customized {
  font-family: Tahoma,Verdana,Segoe,sans-serif;
}

Side menu configuration​

To configure a sidemenu widget, use the following template:

sidemenu
<SideMenu 
  parentsDepth="1" 
  childrenDepth="1"
  includeCategories="1" 
  includeItems="1"
></SideMenu>

Service Request form configuration​

The service request form retrieves data from two sources: the fields in a Request Template (itsm_request_template) record and the form of a relevant table itself. See the Process Service Requests article to learn more.

In the Widget Instance (sys_widget_instance) table, you can additionally configure the REM Catalog Request Form widget. The schema option values define the set of the fields displayed on a form and the available user interface actions.

See the Portal SimpleTags article to learn more.

Schema option values
{
  "view": "SP",
  "defaultSave": "Send Form",
  "uiActionsOn": "false",
  "clientScriptsOn": "true"
}