Email Properties
Use the following properties to set up your email notifications: message content, links, titles, and other.
To get a list of available system properties, navigate to System Properties → All Properties.
itsm.notification.additional_comments.icon.href
Specify the URL to the image that is displayed in the Discussion block of the notification templates.
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B
itsm.notification.brend.main_button.color_code
Set the hex color code for the button in the notifications that opens the ticket.
Type: String
Default value: Not defined
Value example: #E31450
itsm.notification.contact.email
Specify the contact email of the service desk department displayed in the notification footer with the contact phone number and link to the contact page.
Type: String
Default value: Not defined
Value example: servicedesk@instance.example.com
itsm.notification.contact.page_href
Specify the URL of the contact page, where the user can contact the agent or leave feedback. Use this property together with itsm.notification.contact.page_title.
Type: String
Default value: Not defined
Value example: https://instance.example.com/contact
itsm.notification.contact.page_title
Specify the title of the contact page URL. Use this property together with itsm.notification.contact.page_href.
Type: String
Default value: Not defined
Value example: Our contact page
itsm.notification.contact.phone
Specify the contact phone of the service desk department. This phone number is displayed in the notifications and on the portal Task View page when the caller changes ticket urgency to Very high.
Type: String
Default value: Not defined
Value example: +1 555 2128506
itsm.notification.instance_href
Specify the URL to the instance referred to in the notifications.
Type: String
Default value: Not defined
Value example: https://instance.example.com
itsm.notification.logo_href
Specify the image URL for the logo displayed in the notifications.
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B
itsm.notification.servicedesk_href
Specify the email address of the service desk department. Use this property together with itsm.notification.servicedesk_title.
Type: String
Default value: Not defined
Value example: servicedesk@instance.example.com
itsm.notification.servicedesk_title
Specify the displayable title for the service desk email contact. Use this property together with itsm.notification.servicedesk_href.
Type: String
Default value: Not defined
Value example: Service Desk Email
itsm.notification.spacer24_href
Specify the image URL for the spacer block in the notifications on the left and right, and at the bottom of the content part.
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B
itsm.notification.spacer_href
Specify the image URL for the spacer block in the comments block of the notifications (for the notifications that use task comment mapping, like A comment is added notification).
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B
itsm.notification.userIcon_href
Specify the URL to the image that is displayed as an avatar of a user in the notifications with added comments when the user has no picture.
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B
itsm.notification.work_notes.icon.href
Specify the URL to the image that is displayed in the Work notes block of the notification templates.
Type: String
Default value: Not defined
Value example: https://instance.example.com:9000/public-attachment/1/23/...&response-content-type=image%2Fpng%3B