Search Text Service Properties
Use the following properties to set up and customize search on the instance.
To get a list of available system properties, navigate to System Properties → All Properties.
search_text_service.excluded_tables
Specify the list of tables separated by a comma that will not appear as options when setting up the Global Text Search tables.
Type: String
Default value: []
Value example: task, task_template, common_task
search_text_service.is_enabled
To enable text search, set the value to true.
Type: Boolean
Default value: true
Value example: true
search_text_service.list_of_roles
Specify a comma-separated list of roles that are allowed to use the Global Text Search feature. If the property value is not defined, all users are are allowed to use the global search.
Type: String
Default value: Not defined
Value example: incident_manager,change_manager,admin
search_text_service.agent.results_per_page
Specify the maximum number of search results displayed per page in the agent interface.
Type: Integer
Default value: 10
Value example: 20
search_text_service.maximum_number_of_results
Specify the maximum number of results that return after a text index search. The value is applied to both global search and search in particular tables.
The increase of the property value can slow down the generation of search results.
Type: Integer
Default value: 100
Value example: 200
search_text_service.portal.number_of_words_in_context
Specify the maximum number of words, other than the query word or phrase, to display in portal search results.
Type: Integer
Default value: 32
Value example: 100
search_text_service.number_of_words_in_context
Specify the maximum number of words, other than the query word or phrase, to display in search results of the agent interface.
Type: Integer
Default value: 8
Value example: 10
simple.search.extend_asterisk_use
To enable the use of the asterisk extended mode as a wildcard, set the value to true.
When enabled, the advanced searches are performed as if each word in the search query is typed in asterisks (*).
| Initial query | Processed query |
|---|---|
| test | *test* *email* |
The asterisk symbol can also be used manually in a search keyword to expand the query.
Type: Boolean
Default value: true
Value example:
| Asterisk symbol usage | Search result |
|---|---|
| test | testing, tester, pre-test |
| fact | factor, refactoring |
| te*t | test, tent, text |