External Specification

The External Specification portal widget is designed to display external service specifications. By default, the widget is placed on the portal form of the request registration page in the Service Catalog section.

Widget display conditions:

• Service type: Request
• Service state: Active
• External service specification state: Published
• The widget location: the request page

The widget displays external service specifications. If the current service has a parent service, its SLA is also available. When you click the name of an external specification on the widget, a window opens with its full content and attachments if any.

The widget displays all files attached to the service specification articles.

If no information about the service or its specifications is available, the widget enters an empty state. You can add a button with a link by setting its label and destination page, for example, to allow users to report an issue or ask a question.

{
    "isShowInfoLink": "true",
    "infoLinkHref": "/portal/itsm_question?table_name=itsm_inquiry&view=Service+Catalog",
    "infoLinkMessage" "Ask a question"
}

Schema options:

Attribute	Type	Mandatory	Description
infoLinkHref	String	N	Specify the URL of the page to redirect the user to after clicking the button. No default value.
isShowInfoLink	Boolean	N	Set the value to true to display the link. Default value: false.
infoLinkMessage	String	N	Specify the link text that, when selected, redirects the user to the page defined in the infoLinkHref option. No default value.