Value Stream Management
This section describes the value stream management tools. You will learn how to create and manage your service portfolio, configuration management database, products, processes, and demands.
Service Portfolio Management
This section describes the tools intended for creating and managing the portfolio of services provided by your organization. You will learn how to register services, add them to service catalogs, manage agreements, commitments, and service specifications, as well as monitor service levels.
Configuration Management
This section describes the platform tools for managing service configurations. You will learn about the structure of the Configuration Management Database (CMDB) and how to extend it, as well as how to create configuration items and relationships between them.
Products
This section describes the process of managing products provided by your organization. You will learn how to create and manage products and product modules.
Processes
In this article, you will learn how to create processes.
Demand Management
This section describes tools for managing the demands of your organization. You will learn how to create demands and related demand tasks.