Global Search
The global search allows users to find the information they need using word fragments, words, and phrases. The search operators help to make precise requests and speed up the search process.
The search may also be performed for text attachments.
Search interface
The global search interface contains the following parts:
- the search bar at the top of the page.
- the search results area with the navigation sidebar on the right
Navigation bar
In the navigation bar, a list of search groups is displayed as menu items. The search groups categorize tables in which the search is performed.
Click the group title to preview the tables found by the search query.
Search results
The area of search results displays table records with indexed columns matching the query conditions and some static fields.
If a record contains multiple indexed columns with values matching the query conditions, the search result is displayed as a single record.
To open the result record, click its title.
Before sending the generated search request to the system database, all tables with the indexed columns are checked by the ACL Rules. Thus, the query process and the output of the results are only performed by the fields available to a particular user.
Search bar
The search bar contains an input text field with the magnifier icon . For the self-service portals, it is possible to customize the search bar location with the search widget layout. Within the agent interface, the search bar is usually available at the top of the page.
To make a search request, follow the steps below:
- Enter the query text in the search bar. Use additional operators to make an extended search query.
- Click the magnifier icon or press Enter to see the search results.
- The global search supports the use of the following symbols: ~`!@#$%^&*()-_+={}[]|/:;"'<>,.?
- To search for a * as a character, use quotation marks ( " * ").
- The search also distinguishes between non-breaking and regular spaces.
Operators
Use SimpleOne search operators to build clear and exact search queries according to user needs.
Configure your queries with one and more operators below.
| Operator | Description |
|---|---|
| A * B | The asterisk operator matches any character or amount of characters. It returns words or whole phrases. Type "*" before or after the key words to find mentions of all the key words that start or end with the symbols specified before or after the "*". You can also use "*" inside the key word to find mentions of all words that start and end with the specified symbols. Example: If you search for www*com, the results will contain the mentions of key words that start with www and end with com. |
| "A" | Use quotation marks to search for exact words or phrases. |
| A AND B | This operator returns results related to both A and B. It is very useful to apply this operator when creating a search query with other operators; otherwise, SimpleOne uses AND for regular searches as default. |
| A OR B | The operator returns results related to A, or B, or both. |
| A NOT B | This operator returns results matching the A condition, excluding table records with indexed columns matching the B condition. |