Events for ITAM Notifications
When certain ITAM table records are updated, a relevant event record is created in the Events (sys_event) table. The event registries available in the application are listed below. You can use them to create your own notification rules.
note
To use an event, select the Event is fired option in the Send when field and select the required event record in the Event register field.
See articles about the Notification Handling to learn how to create new notification templates and scripts.
Assets
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.asset_not_found | - | The asset is not in the task and the Not found checkbox is selected on its form. | Responsible for the asset |
| ITAM.asset_in_task_not_found | Task record ID | The asset is in the task and the Not found checkbox is selected on its form. | The user specified in the Assigned user field, or all users from the group specified in the Assignment group field on the task form that contains the asset. |
| ITAM.asset_found | - | The Not found checkbox is cleared on the asset form. | Responsible for the asset |
| ITAM.asset_not_under_warranty | - | The Under warranty checkbox is cleared on the asset form. | Responsible for the asset |
| ITAM.useful_life_expires | - | The value of the Expiry date is changed. A scheduled event is created 10 days before the expiry date. | Responsible for the asset |
| ITAM.below_minimum_balance | - | The value of the Current quantity field is changed on the asset form. The value of this field is equal to or less than the value of the Minimum balance field in the Nomenclature record. | Responsible for the asset with the Consignment checkbox selected |
| ITAM.in_use_as_replacement | - | The In use as replacement checkbox is selected on the asset form. | Responsible for the asset |
| ITAM.replacement_returned | - | The In use as replacement checkbox is cleared on the asset form. | Responsible for the asset |
| ITAM.asset_issued_to_user | - | The asset is in the In use state and the User field is not empty. | Responsible for the asset |
Contracts
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.contract_expiration.notify | - | The date specified in the Notify, days before field has come. | The users specified in the Notify about expiration field. |
ITAM Tasks
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.assigned_group | - | The value of the Assignment group field is changed. | The members of the group specified in the Assignment group field. |
| ITAM.assigned_user | - | The value of the Assigned user field is changed. | The user specified in the field Assigned user field. |
| ITAM.approval_approved | - | The approver approved the ticket of the ITAM task. | The user specified in the field Assigned user field. |
| ITAM.approval_rejected | - | The approver rejected the ticket of the ITAM task. | The user specified in the field Assigned user field. |
Asset Registration
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.registration_assets_completed | - | The task state changes to Completed. | Stock responsible |
Asset Maintenance
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.asset_unfixable | - | The task state changes to Completed with the Unfixable closure code. | Responsible for the asset |
| ITAM.asset_fixed | - | The task state changes to Completed with the Fixed closure code. | Responsible for the asset |
Asset Upgrading
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.upgraded | - | The task state changes to Completed with the Upgraded closure code. | Responsible for the asset |
| ITAM.unupgraded | - | The task state changes to Completed with the Not upgraded closure code. | Responsible for the asset |
Asset Inventory
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.inventory_result | - | The task state changes to Completed with any closure code except Canceled. | Responsible for the assets that:
|
Change of Responsible
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.change_of_responsible_completed | Previous responsible ID | The task state changes to Completed with any closure code except Canceled. | The new responsible and previous responsible for the asset |
Asset Disposal
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.disposal_completed | - | The task state changes to Completed with any closure code except Canceled. | Responsible for the asset |
Asset Decommissioning
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.decommissioning_completed | - | The task state changes to Completed with any closure code except Canceled. | Responsible for the asset |
Asset Transfer
| Event | Additional parameters | Conditions for creating an event | Recommended recipients |
|---|---|---|---|
| ITAM.transfer_donated | - | The task state changes to Completed with the Donated closure code. | Responsible for the asset |
| ITAM.transfer_returned_to_supplier | - | The task state changes to Completed with the Returned to supplier closure code. | Responsible for the asset |
| ITAM.transfer_sold | - | The task state changes to Completed with the Sold closure code. | Responsible for the asset |