Schedules
In SimpleOne, the schedule functionality is used in various system processes. Schedules are used to calculate working time, for example, to calculate business elapsed time with SLA indicators.
Manage schedules
To create a new schedule, complete the steps below:
- Navigate to System Scheduler → Schedules.
- Click New and fill in the fields.
- Click Save or Save and exit to apply the changes.
Schedule form fields
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | Specify the schedule name. |
| Description | N | Describe the schedule concisely. |
| Parent | N | Specify the parent schedule for the newly created. |
| Timezone | N | Specify the schedule timezone. If the value is not specified, the UTC timezone will be used. Only active timezones can be selected. |
After you create a new schedule, you need to add the schedule elements. To do so, click New in the Schedule Element related list.
Schedule element form fields
| Field | Mandatory | Description |
|---|---|---|
| Name | N | Schedule element name. |
| Schedule | N | The schedule that contains the current element. |
| Type | N | Element type:
If the type of The element will be repeateent is --None--, the element is calculated as business time. Meeting, Appointment, Phone Call types also participate in SLA calculation as business time. The schedule element with the Excluded type does not participate in SLA calculation, as opposed to the other types. The Excluded type is designed to separate the non-working hours, for example, weekends, holidays. |
| Started at | N | Specify the element start time. Correct setting of a 10-hour interval is, for example, 2022-02-08 08:00:00 – 2022-02-08 18:00:00. If you set the interval as 2022-02-08 08:00:00 – 2022-02-08 17:59:59, the duration will be 9 hours 59 minutes 59 seconds. |
| Finished at | N | Specify the element end time. Correct setting of a 10-hour interval is, for example, 2022-02-08 08:00:00 – 2022-02-08 18:00:00. If you set the interval 2022-02-08 08:00:00 – 2022-02-08 17:59:59, the duration will be 9 hours 59 minutes 59 seconds. |
| Repeat type | N | The element will be repeated:
Or it will not be repeated if you choose the Do not repeat option. Usually these are holidays and pre-holiday days. |
| Days of week | N | Select the days of the week when the element will repeat. The field appears only if the Weekly repeat type is selected. |
| Repeat until on | N | The date and time before which the element must be repeated. Upon reaching the date and time specified, the schedule element will be excluded from the calculation of working time based on the schedule. If the date for all repeated elements is in the past, there will be no working time in the schedule. |
| Repeat count | N | Specify the number of repetitions. |
Schedule inheritance and prolongation
To set up a schedule for the next year, you can use the schedule inheritance. Create a child schedule via the Related Lists area on the Schedule form.
When creating a child schedule:
- Use the Repeat Until on attribute of the parent schedule elements.
- You can leave parent schedule elements that are not repeated, as they do not affect the working time calculation in the child schedule.
The schedule prolongation involves SLA indication setup that should be performed seamlessly between two years. If the calculations of the indications begin at the end of the year, it can only expire the following year. Therefore it is risky to change the schedule in indicator records, based on which the calculation is performed.
When creating a schedule that will be used to calculate SLA, you can set the Repeat until on values of repeating elements with a margin of several years from the expected schedule end date or leave the field empty. When the next year comes, it is enough to add the holidays of the year to the schedule and there is no need to change the schedule in indicator records.
Ready-made schedule
The schedule record for 2024 is available for the platform. You can download the SOP file and use the standard configuration package import functionality to upload it to the instance. The schedule record is based on the production schedule and describes a standard workweek (5 days x 8 hours) of 40 hours, excluding Russian holidays.
Schedule Elements
| Name | Repeat Type |
|---|---|
| New Year Holidays | Yearly |
| Defender of the Fatherland Day | Yearly |
| International Women's Day | Yearly |
| Spring and Labor Day | Yearly |
| Victory Day | Yearly |
| Russia Day | Yearly |
| National Unity Day | Yearly |
| Pre-New Year Holidays | Yearly |
| Working hours after lunch | Weekly |
| Working hours before lunch | Weekly |
| Working hours (the day before May 1st) before lunch | Do not repeat |
| Working hours (the day before May 1st) after lunch | Do not repeat |
| Working hours (the day before November 4th) before lunch | Do not repeat |
| Working hours (the day before November 4th) after lunch | Do not repeat |
| Working hours (the day before December 31st) before lunch | Do not repeat |
| Working hours (the day before December 31st) after lunch | Do not repeat |