Indications
Create indications
An indication is a time counter. It is automatically generated when the indicator start conditions are met. It shows time indications and the current state of the agreement for a particular record, so the users can track the level of the service quality target indicators.
When an indicator record is created, it specifies the key timestamps and a link to the related record. Time indicators are automatically recalculated with the periods specified in the settings. Also, the recalculation of time indicators occurs in cases of counting pauses, cancelations, or when the indication stops.
Note that:
- For new indications (sys_indication) business rules of type before do not work.
- For new indications (sys_indication) business rules of type after work asynchronously.
- The creation of new columns for the Indication (sys_indication) and Indicator (sys_indicator) tables is prohibited.
To check the indication for a record, complete the steps below:
- Open the required record.
- In the Related Lists area, select the Timepoints Indication tab.
- Open the indication record you need to check.
To check the active indications, navigate to Indication Management → Indications.
Indication form fields
Field | Description |
---|---|
Indicator | An indicator that initiated the start of the indication and started the counter. When you clear the Active checkbox or delete an indicator, the related indications are canceled. In the related indication records, the Updated at field displays the time the indication was canceled. |
Timezone | The indication timezone. |
Record | The original task the agreement counts for. |
Breached | The marker that shows whether the agreement has been breached. |
Actual time elapsed | Actual time that has elapsed since the indication started, displayed in days, hours, minutes, and seconds. It is calculated on the regular 24/7 basis. The field itself stores duration in milliseconds. |
Actual time elapsed in % | The ratio calculated by the formula described below. |
Actual time left | Actual time left until the agreement is breached, displayed in days, hours, minutes, and seconds. It is calculated on the regular 24/7 basis. The field itself stores duration in milliseconds. |
Start time | The date and time when an indication started. |
Complete time | The date and time when a time counter (an indication) stopped. |
State | The current state of an indication specified:
|
Pause on | The last date and time when the indication paused. |
Pause time | The total duration of the indication pauses, displayed in days, hours, minutes, and seconds. The field itself stores duration in milliseconds. |
Business time elapsed | Business time that has elapsed since the task was started, displayed in days, hours, minutes, and seconds. It counts the working calendar specified in the Schedule field of the original indicator. The field itself stores the duration in milliseconds. |
Business time elapsed in % | The ratio calculated by the formula described below. |
Business time left | Business time left until the agreement is breached, displayed in days, hours, minutes, and seconds. The calculation counts the working calendar specified in the Schedule field of the original indicator. The field itself stores the duration in milliseconds. |
Breach time | The date and time of the agreement breach that the system calculates, taking into account the pause duration, or that is taken from the field defined in the Breach time field of the original indicator. |
Original breach time | The original date and time of the agreement breach, calculated at the moment when the system creates an indication, or taken from the Breach time field of the original indicator. |
If you have reports based on the indications of the old SLA module, change the report settings and specify the new Indication (sys_indication) table.