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Version: 1.22.3

Indication Management

A Service Level Agreement (SLA) is a set of parameters of key IT processes. Compliance with agreements is the main indicator of the effectiveness and quality of the service provided. Use indicators to configure the parameters. Use indications to calculate and display information about the SLA.


An indicator is a rule of a time counter activation that is specified by proper conditions for starting, pausing, and stopping this counter. It also determines a time limit for declaring an SLA as breached.


When an indicator start condition is met, an indication starts. It contains timings and allows you to track the level of service quality.

SLA Indication Widget

Get aquainted with the SLA Indication widget that visualizes the time left till the nearest SLA breach time.