Create Service Requests
A service request can be created/submitted in three ways:
- from the Service Catalog via the Self-Service Portal.
- via the agent interface.
- from a user query.
Via the Self-Service Portal
note
This procedure implies that it is performed by an end-user.
From the Self-Service Portal, you can submit a service request by selecting a respective, pre-defined request from the Service Catalog. To do so, complete the following steps:
- Navigate to your Portal main page.
- Click the Service Catalog card.
- From the respective category, select the required request and fill in the fields.
- Click Submit form.
As a result, the new service request will be created in the Registered state.
You can track the work process on the My tickets page. To open the record of the service request, complete the following steps:
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In the header, navigate to Cabinet → My tickets.
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Click My service requests on the left.
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Check the state of the created request.