System Properties
System properties store configurations that generally rarely change. Some of them are not visible in the system by default and must be added manually once they need a change.
If any feature requires adding a property, create it via the appropriate interface described below.
Add a system property
Role required: admin.
To add a system property, complete the steps below:
- Navigate to System Properties → All Properties.
- Click New and fill in the fields.
- Click Save or Save and exit to apply the changes.
System Property form fields
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | Specify the property name. |
| Value | N | Set the required property value. |
| Description | N | Add a short description of the property functions. |
| Property category | N | Specify a category that groups the set of properties (for example, the email properties). |
| Created by | Y | The user who initiated this record creation. This field is populated automatically. |
📄️ Attachments Properties
Use the following properties to set up the file uploads.
📄️ Authorization Properties
Use the following properties to set up the authorization and login, including key email messages, default language and timezone, content of the login page, links, and others.
📄️ Email Properties
Use the following properties to set up your email notifications: message content, links, titles, and other.
📄️ Inbound Email Properties
Use the following properties to set up the receiving of emails and defining them as "forwarded" and "reply".
📄️ Outbound Email Properties
Use the following properties to set up the outgoing emails: default account, access, limitations, and other.
📄️ LDAP Properties
Use the following properties to set up the LDAP.
📄️ ITSM Task Properties
Use these properties to define the configuration of incidents, service requests, incident tasks and service request tasks.
📄️ Search Text Service Properties
Use the following properties to set up and customize search on the instance.
📄️ Service Level Management Properties
Use the following properties to configure the indication records: breach time and recalculation period.
📄️ Other properties
The following properties are not categorized in the system. They are grouped by the function they configure.