Service Level Management Properties
Use the following properties to configure the indication records: breach time and recalculation period.
To get a list of available system properties, navigate to System Properties → All Properties.
Note that these system properties will not work for Indications (sys_indication) of the new SLA module in the Simple application. To enable the new module for ITSM entities, set up the following property:
| Property name | Type | Default value | Description |
|---|---|---|---|
| itsm.slm.new_indication_enabled | Boolean | false | To enable indications from the Indications (sys_indication) table, set the value to true. When set to false, the SLA is used with the indications from the Indications (slm_timepoint_indication) table. |
slm.calculation.max.actual_elapsed_percentage
Specify the percentage value for the Astronomical time elapsed in % field, after which the indication stops recalculation.
This value is specified as a percentage and should be greater than or equal to 100%.
If no value is specified, then the default value of 1100% is applied.
The duration of the indication pause is not taken into account when recalculating the maximum elapsed percentage value for the specified indication.
Type: Integer
Default value: 1100
slm.calculation.period.after_breach
Specify the recalculation period for an indication that is already breached.
If no value is specified, then the default value (7200 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 7200
slm.calculation.period.before_breach_greater_than_1_day
Specify the indication recalculation period if there is more than one day left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (7200 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 7200
slm.calculation.period.before_breach_1_day
Specify the indication recalculation period if there are from 6 hours to 1 day left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (3600 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 3600
slm.calculation.period.before_breach_6_hour
Specify the indication recalculation period if there are from 2 to 6 hours left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (1800 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 1800
slm.calculation.period.before_breach_2_hour
Specify the indication recalculation period if there are from 30 minutes to 2 hours left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (600 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 600
slm.calculation.period.before_breach_30_minutes
Specify the indication recalculation period in case if there are less than 30 minutes left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (60 seconds) is applied. The minimum value is 60 seconds.
Type: Integer
Default value: 60