Available Widgets
📄️ Choice Timeline
The Choice Timeline widget is used in task forms of the Task (task) table and its child tables. It shows when and for how long a particular task was in different states, determined by options of a specific choice column.
📄️ Read Only Form
The Read Only Form widget displays information about the selected record on the portal page. All the fields of this widget are read-only.
📄️ Summary
The Summary widget is only used on approval forms to reduce the number of actions and the time required to get acquainted with the subject of approval.
📄️ Static Task Information SA Widget
SimpleOne provides several widgets for displaying read-only information on user queries, incidents, problems, requests, and change request forms. One of them is the Static Task Information SA widget.
📄️ Static User Information SA Widget
SimpleOne provides several widgets for displaying read-only information on user queries, incidents, problems, requests, and change requests forms. One of them is the Static User Information SA widget.
📄️ View Task Readonly Form Widget
The View Task Readonly Form widget is available on the portal of the platform and provides information about the task.
📄️ View Form Urgency Field Editor Widget
The View Form Urgency Field Editor widget is a portal widget, in which the caller can see current ticket Urgency and edit it.
📄️ SLA Indications SA
The SLA Indications SA widget visualizes the time left till the nearest SLA breach time. When the SLA indicators are set and the start conditions are met, the widget displays a countdown of relevant indications for the record. For example, the Incident table has an indicator that starts when the incident record is assigned to the Support team and ends when the work on the incident is completed. That is, the visualized indication will start counting down the time from the moment when the Assigned Group is Support; the indication will end when the State is Completed.
📄️ Global Attachments
You can place the Global Attachments widget to the agent interface forms of any table. It allows users to add and manage files attached to records.