Ticket Display Condition

The end user can track their tickets on the service portal. The platform administrator can set a display condition for the list of tickets without changing the list widget configuration.

tip

Role required: admin.

Create ticket display condition

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To create a ticket display condition for the end user, complete the following steps:

1. Navigate to System Settings → All Tables and open the My Ticket Display Condition (my_tickets_condition) record
2. Scroll the page down to the list of actions and click Create record.
3. Fill in the required fields.
4. Click Save or Save and exit to apply the changes.

My Ticket Display Condition form fields

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Field	Mandatory	Description
Table	N	The field is completed automatically with the table the ticket belongs to.
Name	Y	Specify the name of the record
Active	N	The checkbox shows whether the record containing the condition is active. The checkbox is selected by default.
Condition	N	Specify the condition to search by key words. The field is available for editing by the end user on the service portal.
Fixed condition	N	Specify the fixed condition. The field is available for editing by on the agent interface.