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Version: 1.24.2

Versions and Patches of Traffic Light Scorecard

Version 1.0.0​

We are happy to announce the first release of the Traffic Light Scorecard product extension on the SimpleOne platform. The extension is an ESM platform tool for monitoring activities against a set of measurable goals and corresponding key performance indicators (KPIs) for any business product from the SimpleOne line.

To create a measurement and evaluation system using Traffic Light Scorecards, you need to:

  • Define the goals that form the system. They should be specific, measurable, achievable, relevant and time-bound.
  • (optional) Identify the critical success factors of your activity. These factors will be supported with the KPIs formed in the Traffic Light Scorecards.

The tool is implemented as the Traffic Light Scorecard Report widget. With this widget, you can convert metrics into KPIs with minimum and target values, ​​and a time period for the report generation.

The report is a summary table that shows the qualitative state of the monitoring object using red, yellow, and green colors. They allow managers to quickly assess the quality of work and the achievement of goals by the monitoring objects.

To display a balanced scorecard:

  1. Create metric data sources. Sources are tables with data that will be used to build metrics.
  2. Create metrics. Metrics are measurable values ​​that characterize monitoring objects.
  3. Create a traffic light scorecard record indicating the monitoring objects, specifying indicator limits and report frequency.
  4. From the traffic light scorecard record, go to the report page and set up a KPI based on metrics for each monitoring object.

After completing all the steps, you will be able to calculate the balanced scorecard for monitoring objects.

An example of using traffic light scorecard is the SLAM Chart service quality report in the ITSM application. For clarity, we created a demo data package based on the ITSM product. The extension also complements any business product on the platform (ITAM, SDLC, B2B CRM, and other).